Terugbetalingsbeleid
Refund & Return Policy
1. Right of Withdrawal (EU 14-day rule)
If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you receive the goods.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement via email to:
You may use the following wording:
"I hereby give notice that I withdraw from my contract of sale for the following goods."
2. Return Conditions
To be eligible for a return:
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The item must be unused and unworn
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The item must be in the same condition that you received it
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The item must be in the original packaging
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Any tags must still be attached
Returns that show signs of wear, washing, or damage may be refused.
3. Return Procedure
Once your withdrawal request is accepted:
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You will receive return instructions by email.
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The item must be returned within 14 days after notifying us.
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The customer is responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a trackable shipping service.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed within 14 days
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The refund will be issued using the same payment method used for the original purchase
Shipping costs paid during checkout may be refunded only for the standard delivery option.
5. Defective or Incorrect Items
If you receive:
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a damaged item
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a defective item
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the wrong product
please contact us within 48 hours of delivery at:
Include:
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your order number
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photos of the issue
In such cases we will cover replacement or refund including shipping costs.
6. Non-returnable Items
Certain items cannot be returned if:
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They have been worn or used
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They are not in their original condition
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They are missing tags or packaging
Custom or personalized products may not be eligible for withdrawal, in accordance with Article 16 of the EU Consumer Rights Directive.
7. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your payment provider.
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Processing times may vary depending on your bank.
If you still have not received your refund, please contact us at:
8. Contact
For any questions regarding returns or refunds, contact us at:
Email: nationseleven@gmail.com
Business name: Nations Eleven
Country: Netherlands